Claims - Food and Drug Administration Statement
Information within this site is for educational purposes only. Statements on this site have not been evaluated by the U.S. Food & Drug Administration. Products and information on this site are not intended to diagnose, treat, cure, or prevent any disease.
Reviews, Comments, Communications, and other content
Visitors may post reviews, comments, photos, and other content; send email newsletters and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not impersonate any person or entity, or otherwise mislead as to the origin of content. Bright Earth Foods reserves the right to remove or edit such content.
If you do post content or submit material, you grant Bright Earth Foods a nonexclusive, royalty-free, perpetual, irrevocable, rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Bright Earth Foods the right to use the name that you submit in connection with such content, if they choose. By submitting a product review you agree Bright Earth Foods has requested and been granted permission to use the product review. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Bright Earth Foods for all claims resulting from content you supply. Bright Earth Foods has the right but not the obligation to monitor and edit or remove any activity or content. Bright Earth Foods takes no responsibility and assumes no liability for any content posted by you or any third party.
When ordering bulk, you may notice that the product comes in different packaging and without a standard product label. We ship bulk products in a variety of different packaging which we have at our facility. This helps keep our bulk products an economically and environmentally friendly option for our customers which we are happy to provide.
When ordering bulk product, please reference the ingredients list and nutritional information provided on the products webpage. If you can not find the information you are looking for on our website, please contact our customer support for assistance.
We do our best to ship orders out of are facility as quickly as we can and attempt to get all orders out within 2-10 business days of receipt. Order turn around time will vary especially on orders with unique requirements. We ship all orders with FedEx or USPS depending on your address and perferred shipping carrier which can be selected during checkout. Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. Calculated shipping time does not include weekends or holidays. Use the map provided below to calculate an estimated time in transit for your order.
Free Shipping Policy
Qualified orders with a subtotal of $99 or more may receive free shipping so long as the minimum purchase requirements for free shipping must be met with purchases to which no other coupon or instant savings offer applies. May not be combined with any other coupon. No cash/credit back. Tax and shipping not included in calculating minimum purchase. This is not a credit/debit card and has no implied warranties. Free shipping promotion applies only to orders shipped via standard ground delivery within the 48 contiguous United States (Excludes Hawaii, Alaska, or any minor outlying Islands, as well as PO/APO/DPO/FPO addresses) only. Not valid on express shipping methods.
Bright Earth Foods reserves the right to select the carrier when paying the freight. The free shipping policy is subject to change without notice.
International Shipping Policy
Since your order will be shipped outside the U.S., you may be required to pay international customs and brokerage fees. Bright Earth Foods is not responsible for these fees, even if you do not accept the package, if you are concerned about these fees, please check with your country's customs policies prior to ordering. Our free shipping discount does not apply when shipping outside of the United States.
We are not able to process international orders through our website. To place an international order, please contact our customer service department.
Return Policies. Customer satisfaction is very important to us and we will do what we can to make it right. If there is a problem with your order, please let us know and we will be happy to provide assistance and discuss all the available options with you.
We guarantee the freshness and purity of our products when stored properly. It is normal for the taste, smell, texture, color, density, and clumping to vary from batch to batch due to the nature of our raw minimally processed products. Therefore we are unable to accept returns and give refunds based on personal tastes, preferences, or natural variances that occur between our batches.
Bright Earth Foods, at its sole discretion, on a case-by-case basis, will determine if a product may be returned or refunded to store credit within 30 days of purchase. Orders over 30 days old cannot be returned or refunded. Shipping charges are not refundable and products must be returned unopened and unused, in good, re-sellable condition in order for a store credit to be granted. Opened food products may not be returned. Return shipping and handling charges may apply to undeliverable or refused packages. Credit or refund will be given only after the product is returned and inspected.
If there is damage during shipping or an error in the products shipped, Bright Earth Foods may, at its sole discretion, reship or refund the shipment and may require the return of the original shipment.
The customer must read and understand all product details including country of origin and ingredients before ordering. Bright Earth Foods will not pay for return shipping cost of incorrectly ordered products. Please take the time to review all items in your cart before placing your order.
Protection of your personal data, and maintaining your privacy, is your right and our responsibility. We take this matter very seriously, which is why we use not one, but several measures to ensure an absolutely safe shopping experience. You can shop in confidence knowing that SunburstSuperfoods.com is taking many precautions to help keep your personal information secure.
The major credit card issuers created PCI (Payment Card Industry) compliance standards to protect personal information and ensure security when transactions are processed using a payment card. Bright Earth is careful to comply with these strict security standards. In order to be fully compliant, Bright Earth conforms to the following six CPI requirements:
- Build and maintain a secure network.
- Protect cardholder data.
- Maintain a vulnerability management program.
- Implement strong access control measures.
- Regularly monitor and test networks.
- Maintain an information security policy.
Bright Earth Foods does everything within its power to protect your information. This is why we partner with Authorize.net, an industry leader in secure credit card processing. Our website is backed with the highest level of SSL security and advanced fraud detection. Credit card processing and storing on our site uses a secure token method which passes an authorization token to outside servers instead of credit card and cardholder information.
Bright Earth Foods can not be held liable for inputted or stored credit card information that maybe seen by a physical person standing near you when using our site. When placing orders on our website, please check your surroundings and ensure you are in a safe environment.
We use data collection files called ''cookies'' on certain pages. ''Cookies'' are small, harmless files temporarily placed on your computer that enable our shopping cart to work properly. Most cookies are ''session cookies,'' meaning that they are automatically deleted from your computer at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain shopping cart features.
We log files to collect internet protocol (IP) addresses, browser type, internet service provider (ISP), referring and exit pages, platform type, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. This information is used for our own internal tracking, statistical and analytical purposes and is in no way linked to personally identifiable information.
If you have any questions about our Privacy and Security Policy, please feel free to contact us.